Privacy Policy

ELM Livings – Privacy Policy

Last updated: 19/11/2025

At ELM Livings, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, store, or communicate with us.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Provided directly by you:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Billing details

  • Feedback & queries

B. Payment Information

  • UPI, card, net banking details are processed securely through payment gateways.

  • We do not store your full payment details.

C. Automatically Collected Data

When you visit our website:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Cookies & tracking information

D. Order & Transaction Information

  • Products purchased

  • Order history

  • Delivery-related information

2. How We Use Your Information

We use your data to provide and improve our services:

  • To process and confirm your orders

  • To deliver products and provide customer support

  • To notify you about offers, updates, and promotions

  • To respond to queries or complaints

  • To improve website performance and shopping experience

  • For billing, invoicing, and transaction verification

  • For internal data analysis and business operations

3. How We Protect Your Information

We use security measures to safeguard your data:

  • SSL encryption

  • Secure payment gateways

  • Restricted internal access

  • Regular security checks

Despite best efforts, no system can guarantee 100% security, but we take all reasonable steps to protect your data.

4. Sharing of Information

We never sell or rent customer data.

We may share information only with:

  • Delivery partners

  • Payment gateways

  • Customer support providers

  • Technical service providers

  • Legal authorities (only if required by law)

All third parties are obligated to maintain confidentiality.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience

  • Save login/session data

  • Analyze traffic and website usage

  • Personalize content and offers

You can disable cookies in your browser settings, but some features may not work properly.

6. Marketing & Communication

With your consent:

  • We may send promotional messages via SMS, WhatsApp, email, or calls

  • You may opt-out anytime by contacting us

We will never spam or misuse your contact details.

7. Links to Third-Party Websites

Our website may contain links to other websites (payment gateways, social media, etc.).
We are not responsible for their privacy practices or content.

8. Data Retention

We retain customer information only as long as necessary for:

  • Order processing

  • Legal obligations

  • Business requirements

Once no longer needed, data is deleted or anonymized.

9. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect personal data from minors.

10. Your Rights

You may request:

  • Access to your personal data

  • Corrections or updates

  • Deletion of your data (where legally allowed)

  • Opt-out from promotions

To request changes, contact our support team.

11. Changes to This Privacy Policy

We may update this policy from time to time.
Revised versions will be posted on our website with the updated date.

12. Contact Us

For privacy-related questions or requests:

📞 +91 92571 08016
📧 elmlivings@gmail.com
🌐 www.elmlivings.com