Return Policy

ELM Livings – Return & Replacement Policy

Last updated: 19/11/2025

At ELM Livings, we value your trust and ensure every product is crafted and delivered with high quality standards. This Return & Replacement Policy explains when and how you can request a return or replacement.

1. Eligibility for Return or Replacement

Return or replacement is available only in the following cases:

A. Damaged Product at Delivery

  • If the product is damaged during transit, customers must:

    • Check the item at delivery.

    • Inform the delivery team immediately.

    • Share photos/videos within 24 hours of delivery.

  • We will replace or repair the product at no additional cost.

B. Manufacturing Defect

  • If a manufacturing defect is found after unpacking,

    • Report within 48 hours of delivery.

    • Share clear photos/videos.

  • Replacement or repair will be arranged based on inspection.

2. Non-Returnable / Non-Refundable Products

To maintain quality and hygiene standards, the following items are not eligible for return:

  • Custom-made / Made-to-order furniture

  • Products purchased during clearance sale

  • Used, damaged, or altered items

  • Products without original packaging

  • Mattresses (if opened or used)

  • Items with minor variations in:

    • Color

    • Fabric texture

    • Wood grains
      These natural variations are normal in handcrafted furniture.

3. Return Window

  • Transit damage reporting: Within 24 hours

  • Manufacturing defect reporting: Within 48 hours

Requests submitted after this window may not qualify.

4. Replacement Process

Once approved:

  1. Pickup/inspection will be scheduled by our team.

  2. Replacement product will be arranged based on:

    • Product availability

    • Manufacturing requirements

  3. Replacement time: 7–21 business days depending on item.

If repair is possible and preferred by the customer, we will arrange a repair team.

5. Refund Policy

ELM Livings generally does not offer refunds, except in very rare cases:

Refunds may be issued if:

  • Replacement is not possible

  • Product is out of stock

  • There is a major manufacturing issue that cannot be repaired

Refunds (if applicable) will be processed within 7–10 working days to the original payment method.

6. Order Cancellation

A. Before Dispatch

  • Orders can be cancelled within 24 hours of placing the order.

  • After 24 hours, cancellation charges may apply depending on production status.

B. Custom Orders

  • Custom-made orders cannot be cancelled after production has started.

7. Conditions for Successful Return

Return or replacement will be denied if:

  • Product is used or stained

  • Customer fails to provide photos/videos

  • Damage is found to be caused by improper handling by the customer

  • Product is damaged after delivery acceptance

  • Product is assembled incorrectly without authorized installer

8. Pickup & Reverse Logistics

  • Pickup will be scheduled on working days only.

  • Product must be packed properly to avoid further damage.

  • In case of location not serviceable for pickup, customer may need to coordinate local transport after our approval.

9. Contact for Return & Replacement

For return, replacement or damage claims, please contact:

📞 +91 92571 08016
📧 elmlivings@gmail.com
🌐 www.elmlivings.com

Provide:

  • Order ID

  • Photos/videos of the issue

  • Delivery date